Structured evidence
Everyone answers about the same process under one shared structure.
Distributed process capture
Capture how each person works. Review everything in one place.
Design an interview, assign it by organization, and collect text or audio answers with follow-ups. Mappi structures the evidence so your team can document, compare, and improve the real process.
No mass meetings · participant-level tracking
Capture reality first. Then design the improvement.
Mappi does not replace the judgment of the person analyzing a process. It prevents that analysis from starting with scattered notes, incomplete versions, or impossible-to-coordinate meetings.
Visible exceptions
Text, audio, and follow-ups document what a flat form leaves out.
Verifiable tracking
See who started, how far they progressed, and which answers are available.
From interview design to a shared evidence base
Design
Define questions, instructions, and the context you need to capture.
Organize
Create the organization and import members with area and role.
Assign
Configure registration and share one link.
Answer
Each person contributes text, audio, and details through follow-ups.
Review
Check progress, timing, and answers by participant.
Export
Move evidence to Sheets, CSV, an API, or a webhook.
An interview that can go deeper
Choose the right format for every detail. Open questions support up to five follow-ups to capture decisions, exceptions, and context.
Text
Accounts, steps, decisions, and exceptions.
Audio
Natural explanations without forcing people to write.
Follow-ups
Up to five additional questions about an open answer.
Selection
Comparable alternatives across participants.
Ranking
Priorities ordered by the person doing the work.
Range
Frequency, effort, risk, or level of agreement.
mappi.co/f/proceso-comercial
04 / 10 · Open answer
Describe what happens from receiving a request until you close it.
02:14 · audio response
?
Go deeper
What changes when client information is missing?
Assign the same experience without losing each person’s context
Organizations, members, and assignments connect the questionnaire with the people who actually run the process.
ORGANIZATION
ActiveCommercial team
15 members · active organization
Name and emailPhoneRoleArea
CSV
Import members by CSV
15ASSIGNMENT
ActiveSales close 2026
Questionnaire: Commercial process interview
Team instructionsVisible and required fieldsDefault follow-upsShareable link
PARTICIPANT
In progressAna Martínez
Account executive · Sales
8 of 10 questions
Full name: requiredEmail: visibleRole: visibleArea: visible
DETAIL
ReadyCompleted response
Ana Martínez · 12 min 34 s
How do you validate that an opportunity is ready for a proposal?
I confirm need, owner, budget, and date. If budget is missing, I record a range and request validation before creating the proposal.
?Who approves the exception?
Review progress and open every answer with context
The response view preserves participant, status, progress, date, total time, and every question in detail.
AllIn progressProcessingCompleted
ParticipantStatusProgressTime
AMAna MartínezCompleted10 / 1012:34
JRJuan RíosProcessing10 / 1009:18
LGLaura GómezIn progress6 / 1007:42
DMDiego MoraIn progress3 / 1004:09
Evidence can continue into your workflow
Review inside Mappi or move the data to the environment where your team analyzes, documents, or automates.
Process evidence
Google Sheets
Export filtered answers to the authorized Drive.
CSV
Download answers from organizations and assignments when available.
API
Query questionnaires and answers from your own systems.
Webhook
Notify another system when a response is completed.
When to use this journey
Operational discovery
Understand how a process is actually run before redesigning it.
Knowledge transfer
Capture decisions and exceptions before a role change or departure.
Automation preparation
Identify steps, variants, and data before building a workflow.
Cross-team review
Compare how different areas interpret and run the same process.
Questions about process capture
Does Mappi create the process map automatically?
Not yet. It gathers and structures the evidence your team uses to document and improve it.
Does everyone have to write everything?
No. People can answer through text or audio, and open questions support up to five follow-ups.
How do I know who still needs to answer?
Responses show participant, status, and progress; assignments also indicate how many responses have been received.
Can I take the information out of Mappi?
Yes. Google Sheets and CSV exports are available depending on context, alongside an API and webhooks.
The real process already exists in your team’s heads.
Create the interview that captures it with structure and without coordinating another mass meeting.
Create an experience in Mappi